If for any reason upon receipt of your order you are not completely satisfied, you have 30 calendar days from the date of receipt for returning your shipment. Returned items must be in its original condition, unused with all product labels and all accessories included.
-The cost of return shipment will be at your expense.
-We remind you that customs charges or taxes of the country when shipping to Spain shall be borne by the customer.
-For more information on Customs and Import charges, we would recommend contacting your local customs office before placing your order.
Product returns that are incomplete, damaged, modified, or in any condition which BIAAFcan reasonably believe have been used will not be accepted and will be returned to the customer at their cost.
HOW TO RETURN A SHIPMENT:
Enter in the original package the item or items you want to return along with the return form which was included in the original shipment.
- Put the product in the original shipping box.
- Complete the returns form and include it in the box.
- Contact your courier of choice to arrange the time of collection.
Remember that the cost of returning your goods are to be borne by the customer.
Please take note of the following return conditions:
- Customers are responsible for covering the shipping charges.
- Use your preferred transport company to send the product to the following address:
Refunds for orders will be credited to the original purchasers once returned and received at our warehouse. Please allow up to 7-10 working days after receipt of your return, a returns confirmation will be emailed once received to confirm when a refund will be issued.
-Please retain your returns confirmation until you have received your refund.
-Once the refund has been issued a refund confirmation will then be dispatched.
-Please note: All card refunds may take up to 10 business days for your bank to complete, depending on the processing time. Please note that this may vary between card issuers.
We recommend keeping your shipping note until you have received a refund.
If you have any further questions you can send an email to email@example.com. We will try to answer as soon as possible. Please bear in mind that our customer service hours are Monday through Friday from 9:00 to 15:00 (+1 GMT), except holidays.