Request a Return

  • Please, to request a return, follow the instructions below:

    1.Ā Log in to your account:

    Ā Ā Ā  1.1. In the Email field, enter your email address, and then click Continue.

    Ā Ā Ā  1.2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    Ā Ā Ā  1.3. Go back to the online store, and then enter a six-digit verification code.

    2. Click the order that you want to submit the return for.

    3. If your order has more than one item, then select the items that you want to return.

    4. Select a return reason and add a note for us.

    5. Click Request return.

  • Send the package to the following return address:

    BIAAF

    Sabino Arana 50

    Departament 14 1st

    48012 Bilbao

    Spain

    Phone: +34 690266206
Request a Return

Return Cost: Return shipping expenses are the responsibility of the customer. This includes the costs associated with shipping the products back to our facilities.

* 30-day return available for all goods except from Gura collection, accessories & earrings