GDPR Compliance

The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

1. Log in to your account:

    1.1. In the Email field, enter your email address, and then click Continue.

    1.2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    1.3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

Send your package to this return address:

BIAAF

Sabino Arana 50, Departament 14 1st

48012 Bilbao

Spain

Phone: +34 690266206